P&O Cruises
customer experience rating


Wonderful cruise but there were issues.
Great ship, wonderful staff and crew pity about some of the passengers - too many "cruise snobs" who's only topic of conversation was how many cruises they have done and because we were only Pacific class they really do talk down to you. What's happened the the Freemasons get together on aboard - does this not happen any more?

Mr Eaton | 21 May 2019

World leaders!
Once again we had the expertise and experience of P & O to rely on for a lovely holiday! It's what you come to expect from a world leader in cruises!

Mrs Penny | 21 May 2019

Arcadia April 2019
The service provided was in general very good.

21 May 2019

Everything was just great,

Mrs McCubbin | 21 May 2019

An enjoyable holiday
Well organised cruise Value for money Very good food options and generally good quality food Cabins rather dated

Mr Chapman | 20 May 2019

Enjoyed a relaxing time met many new people and saw a few new places.
Enjoyed the cruise Good ports excellent staff Excellent captain

20 May 2019

Brilliant Cruise
Really enjoyed the cruise especially being up graded and the staff excellent

Miss Fletcher | 20 May 2019

Not enjoyable,
Oceans ship, Takes to long for the food to come out in the main dining room,lifts are incredibly slow,not enough choice in the buffet restaurant,the aft deck the cushions on the chairs are stained and look filthy and sun loungers look dirty,and the staff are no where near as friendly as the staff on the royal Caribbean.

20 May 2019

Our first P&O cruise and overall was good, packed in a lot in the time and the excursions were much better value than Celebrity/Cunard. Some points are nit-picking, apologies... Oceana is looking tired and needs an upgrade, especially the lifts which are a standing joke. The buffet restaurant layout makes for a grim experience, used it once [benefit, discovered some much nicer paces to breakfast/lunch] plus only the water was working, no juices nor tea bags - are those little drawers ever refilled? Entertainment was very good with some cracking shows [standing ovation for some.] Reception desk personnel need to cheer up and actually solve problems instead of making the problem the customers responsibility to solve [quite.] Certainly would not prevent booking again on another ship or even Oceana if itinerary was right [& P&P do some lovely routes.]

20 May 2019

A good value and pleasant cruising holiday.
Excellent steward , always thinking ahead of our likely needs. Room service efficient and very pleasant. Enjoyed shows but thought Evolution would benefit from a narrator for older audiences. Food in freedom dining good but sometimes service could be slow. Overall an enjoyable, good value “British” style holiday.

20 May 2019
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