P&O Cruises
customer experience rating


Generally offers VFM but staffing cut backs will seriously impact enjoyment
We have generally always been satisfied with the service provided by P & O cruises over the past 15 years. An essentially British experience, with traditional, classic standards at a value for money price. Over the years the overall experience has been paired back, year on year, with cut backs that, whilst disappointing, have not bothered us too much. However, on this cruise we really noticed the cut back in staff in general. This impacted particularly for us in the Freedom Dining Restaurant where there were regular queues, greatly increased use of pagers, and, even when seated at the table another waiting time before being service. We have the utmost admiration for the waiters who were clearly working flat out but have been given too many covers. They are also now expected to take the wine orders. It is annoying to have to queue, wait with a pager, and then when entering the restaurant observe that the are numerous empty tables with no staff to man them. The constant buzz of pagers going off throughout the meal is also annoying. We feel that this is simply a CUT TO FAR! Have said that, the introduction of a red and white wine of the day at £14.50 was a very positive innovation. In summary, whilst we can easily do without sweets in the cabin, reduced levels of service in the restaurant are definitely negative step.

Mr Tromans | 17 Nov 2018

Britannia Transatlantic
The service from staff and the food was excellent . Overall we had a great cruise but found that on this occasion the entertainment was not varied enough . There were a few good acts but for a 15 night cruise we felt that it could of been better . We also had trouble on the 1st week getting into the live lounge and headliners theatre . We felt that maybe there should be a ticket system in place especially in the live lounge to stop people sitting there all night and watching both shows .

17 Nov 2018

Need to be more informative with passengers, public address system poor, distinct lack of pre dinner music on some nights

Mr Duncan | 17 Nov 2018

Yes would recommend

17 Nov 2018

Service was good
The service was good

Mrs Heywood | 17 Nov 2018

Improved customer service by all sections on the ship over our previous experience in October 2015.

17 Nov 2018

Canaries Cruise November 2018
Nice ship, pleasant helpful crew., good itinerary, good entertainment, especially classical pianist, Roman Rudnytsky and the three comedians.. Problems: Stateroom on Deck 5, midships, experienced a lot of noise from waves hitting ship, otherwise an excellent cabin and location. Freedom Dining - Not enough tables for two in Freedom restaurant. Had to start queuing at least twenty minutes before restaurant opened to get a table for two before 8.0pm. Most of the larger sharing tables were still empty at 7.30pm.. Would have liked to have seen 'Chairobics' as an activity on the program..

Mr Wallace | 17 Nov 2018

Fab 1st trans Alantic cruise
Good service and very pleasant hard working staff, we had Hansel and he was a treasure.

Mrs Summers | 17 Nov 2018

as expected the P&O cruise was fantastic and the only reason you didn't get 5 stars was because I was being picky and want to say that the Live Lounge is to small on Britannia and as I was on 2030 dinner you could never get a seat. Also the bisucuits in the cabins have changed and I don't like the new French ones.

Miss Culshaw | 17 Nov 2018

Allround excellence!
My wife Heather and I both we were look dafter in an excellent manner, nothing was too much trouble for our Butler, cabin steward or restaurant staff.

Mr Gibbs | 16 Nov 2018
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