There are many ways to contact us
Unable to find what you are looking for? This page will help you with your enquiries
Our opening hours are:
Mon-Fri: 8am to 8pm
Saturday: 9am to 5pm
Sunday: 10am to 4pm
*Local call charges apply
Guest Relations
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST
We aim to respond to your enquiry as soon as possible, however we may take up to 28 days to respond if further investigation is required. If this is the case a member of staff will be in touch to advise this.
Simply fill out the form and we will contact you within 24 hours:
Your details have been passed to our Personal Cruise Experts who will contact you within 24 hours.
There are many benefits of having an account withP&O Cruises.
If you are a member of our Peninsular Club loyalty scheme, you will need to enter your membership number in the next step, please have it to hand.
Apple and Raisin Christmas Chutney
Ingredients
10 Braeburn apples, peeled, cored and sliced an inch thick
2 white onions, diced
50g raisins
80g light brown sugar
80g dark brown sugar
1 jalapeno, de-seeded and sliced
2 tsp mustard seeds
½ tsp salt
1 clove garlic
150ml white wine vinegar
½ tsp allspice
1 cinnamon stick
Method
1. Except the apples, place all ingredients in a thick based pan.
2. Place on a medium heat.
3. Once reduced and thick, add apples and continue to cook for 20 minutes.
4. Remove from the heat, leave to cool and transfer to sterilised, clean, dry jars and seal.
©2018 P&O Cruises. All rights reserved
P&O Cruises is a trading name of Carnival plc. We collect and process data about enquirers and guests to promote, deliver and improve our services. This privacy notice describes what personal data we collect, how we use that personal data, and how to ensure that our processing meets your expectations.
To update your communications preferences, including how you receive emails, calls, mailings and brochures, you can:
We process personal data about enquirers and guests before, during and after their cruises to support our business interests, which include:
We also process personal data about job applicants, current and former employees, service providers, travel agents and other groups of individuals in the course of employment and business operations, and this data is subject to our internal privacy policies.
We collect personal data you provide to us when you enquire, book or sail with us, for example:
If you purchase services or credits as a gift or surprise booking, we will record your details as needed in relationship to the individual(s) for whom the gift or surprise booking was purchased.
Your interactions with us will result in personal data being created and stored by us. Examples include:
We analyse the personal data we hold in order to improve the effectiveness of our direct marketing communications or to deliver our loyalty programmes. This can, in turn, generate personal data; for example, helping us to decide which marketing communications are likely to be of interest to you, or to determine your loyalty status.
We receive personal data from other individuals or third party organisations. For example, when making a booking we will receive details of all members of the booking party from the guest making the booking. We receive personal data from third party organisations including travel agents processing bookings on a guest’s behalf, from competitions or promotions where personal data has been provided as part of the competition or promotion, or from social media where personal data has been posted on our social media pages. We use publicly accessible data sources such as data brokers to maintain the accuracy of our enquirer and guest records, and from time to time use external sources to help us to resolve disputes or recover unpaid accounts.
We do not process sensitive personal data about you except where there is a legal reason to do so. Sensitive personal data can include:
We process personal data about children to provide services when they are guests on our ships, but do not seek to collect personal data about children for any other purpose.
From time to time we are asked to process personal data relating to criminal history of individuals, for example if we receive a request from law enforcement authorities, or when investigating security matters that might relate to criminal or civil offences.
We use personal data with your consent, or where it is necessary in order to:
We will only use personal data about you for the purpose(s) it was collected for or closely related purposes, and will inform you or seek your consent if we need to use it for other purposes.
If you enquire about our services, or engage in competitions or other promotional activities that we or our partners provide, we will ask your consent to provide you with news and offers about our services that you may find of interest. Depending upon your preferences, our communications with you may include:
You are free to withdraw or amend your consent to receive news and offers at any time.
When you make a booking either directly or through a travel agent, we will collect personal data about you and other travellers in your group to effect the booking, including your names, genders, dates of birth, home addresses, phone, email, details of any medical, care or dietary requirements, specific preferences relating to the booking you have selected, and your payment details. We need this data to enter into a contract with you.
If you provide us with personal data about any other individuals included in a booking, you must have the authority of those individuals to provide their personal data to us for the purposes set out in this Privacy Notice, and will remain accountable for the information provided. It is the responsibility of the booking leader to ensure that personal data about the group members is accurate and up to date.
If you commence a booking through our website and provide your contact details as part of the booking process, but do not complete that booking, we may send you up to three reminder emails to help you to complete the booking. This will not affect any preferences you have registered with us.
After you book a cruise, you will be invited by email to access our online Cruise Personaliser service where you will need to provide additional personal data about you and your travel party. This additional mandatory personal data including passport, insurance and emergency contact details for you and your booking group is necessary to complete your booking.
You may optionally book or purchase on-board products and services, excursions and other activities. Depending on the product or service selected, you may be required to provide further personal data to provide these to you, and we may have to share your personal data with other companies such as spa operators or travel operators in order to provide these to you.
Within Cruise Personaliser, data about a group of individuals in a booking, including personal data, bookings and purchases, loyalty number and status will be visible to all members of that booking group.
Before your cruise, you will receive information about your booking by post or email.
We will use personal data about you for the purposes of carrying out security checks. Where we are required to do so, personal data about you will be shared with recognised law enforcement agencies prior to boarding, during your cruise, or after disembarkation, for security and immigration purposes. Where we are required to do so, personal data will also be shared with these agencies in order to prevent and detect crime as well as to safeguard children and vulnerable adults. These purposes may involve sending personal data between different countries, including countries outside the European Union where controls on data protection may not be as strong as the legal requirements within the European Union.
For the safety and security of each ship and its guests, and to maintain health and safety, we operate closed circuit television (CCTV) cameras on board our ships, including at all access points and throughout the public areas. These are recording continually with footage being retained and stored for a set period. Where necessary, images taken from these cameras will be used internally for identification purposes and to assist with investigation of safety or security related matters. Images will also be shared with law enforcement agencies (in any jurisdiction) in order to detect or prevent criminal activity or to assist in the apprehension and prosecution of offenders.
Please be aware that there are photographers and camera crew on board the ship taking photographs and making films for guests to purchase at the end of your cruise or for our own promotional use. They are happy to take reasonable steps to avoid filming or photographing you where you indicate that this is your preference, but you may be included unless you tell us otherwise and we are unable to guarantee that you will not be included on an incidental basis.
Some on-board products and services, excursions and other activities, are provided by other companies. We may share sufficient personal data with these partners before, during and after your cruise to provide a seamless service to our guests, such as the ability to charge purchases to guests’ onboard accounts.
Casinos on our ships are operated by Ocean Players Club, a division of Carnival Corporation based in the United States of America. Our legal and technical controls safeguarding this relationship are described in ‘Transferring personal data to third countries’. Limited personal data about you is transferred to Ocean Players Club for the purpose of preparing a casino account should you wish to use their facilities, and to prevent and detect fraud. For further information on how Ocean Players Club will process personal data, please view their privacy notice.
In the unlikely event that you are involved in an accident or require medical treatment on our ships, we will use personal data already provided to us, or obtained from you, to deliver your treatment. We will share that personal data with third party healthcare providers with your consent, or where it is in your vital interests, or in the public interest to do so, and we will retain a record of treatment provided for billing and obligatory record-keeping purposes.
Upon completion of your cruise, we will contact you to seek feedback on your experience to understand your satisfaction level so that we can improve the quality of services we offer, and to assess the performance of our on-board staff and their associated rewards. For UK guests, we will provide your email address to a contracted third party review service for the purpose of managing your feedback.
We operate loyalty programmes that allow you to benefit from your time spent on our ships, through future offers that may include discounts, upgrades, early booking, competitions, gifts and other rewards. For this reason, we retain a basic record of cruises you have taken including your name, contact details, cruise numbers and dates, and any loyalty offers that you have redeemed with us. If you believe we hold incorrect historical cruise details, you can contact us with evidence of those cruises to correct your record.
We will contact you with details of our loyalty programme when you book your first cruise, and if you join you will receive further communications thereafter including details of your loyalty status and subsequent benefits. In order to calculate these benefits we need to profile the time and money you spend with us. You may opt out of the loyalty programme and programme-related communications at any time. We use external data providers to help us to maintain the accuracy of your loyalty programme contact data.
When you are on board our ships, you may be offered the opportunity to purchase future cruise credits. If you hold future cruise credits, we will contact you with offers related to the use of those credits up to their expiry date. If you booked your cruise through a travel agency partner, then we will inform the travel agency of your future cruise credits and they may choose to contact you with offers to ensure the timely use of those credits.
Should you have queries before, during or after your cruise, then we will use information related to your cruise such as travel details, billing, on-board communications and other information we have on record or which you or third parties may provide to us, to resolve your query.
We may also contact you with information following the cruise you have taken, or if there are queries relating to your payment or the services you have received.
The personal data you provide to us or which we obtain through your dealings with us will be analysed for the following purposes:
We conduct identifiable and anonymous market research to provide longer-term insight into the effectiveness of our services and marketing, and to support our service planning and delivery.
We process personal data about enquirers and guests in the UK and on board our ships worldwide. Enquiries and bookings are processed in the European Union, where our systems may be accessed by Carnival group staff and suppliers from outside of the European Union subject to strict security controls.
We contract other companies and individuals to perform certain activities on our behalf. Examples include:
These contractors have access to personal information needed to perform their functions, but are not permitted to use it for other purposes.
If you make a booking we will pass your personal information on to other relevant suppliers of your travel arrangements such as airlines, hotels and transport companies. Where necessary, your personal information will also be passed to travel agents, security and credit checking companies, credit and charge card companies. We are required to co-operate with government and law enforcement agencies and the public authorities of any country in your itinerary, including customs and immigration authorities.
We collect and process personal data in the European Union (EU). We process your personal data worldwide, including on board our ships, depending upon the destinations you travel to with us, for example if we have to provide personal data to immigration authorities, port agents or excursion operators in destination countries. This will involve sending your personal information between different countries, including countries outside the EU where controls on data protection may not be as strong as the legal requirements in the EU.
From time to time personal data must be shared with other Carnival companies outside of the EU, or accessed by Carnival companies from outside of the EU, in order to provide the services you request from us. We use legal mechanisms (‘standard contractual clauses’) and technical and procedural controls to safeguard personal data.
You have rights over how we use personal data about you, and can exercise those rights by contacting our Data Protection Officer using the contact details below. Our ability to uphold these rights for you depends upon our obligations to process personal data for security, safety, fraud prevention reasons, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of our obligations in response to your specific request.
Where we have obtained your consent to process personal data about you, you have the right to withdraw your consent at any time. Where we process personal data about you in ways for which your consent is not required, for example to record your cruise history, you may have a limited right to ask us to cease processing of that personal data, or restrict the nature of the processing, if you wish.
You may request a copy of personal data we hold about you, subject to a small number of exemptions set out in law. This includes obtaining personal data about you in electronic form to provide to a third party should you wish to do so.
We will update or amend personal data we hold about you if you inform us of inaccuracies. We will use external data sources to maintain the accuracy of our enquirer, guest and loyalty records.
We retain personal data for the period required for processing, and where we are under an obligation to do so, for example billing data is retained in accordance with anti-money laundering and financial records keeping requirements.
We retain a basic record of guests’ cruise history (name and contact details, booking/cruise number, nights on board, class of travel) indefinitely for the purpose of maintaining our loyalty scheme.
We will delete personal data we hold about you if you ask us to do so, as required by data protection law.
If you have a concern or complaint about our processing of personal data, please contact our Data Protection Officer see the contact details below.
If you are not satisfied with how we have responded to your complaint about the processing of personal data, or following our response you believe our processing of personal data is not in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO) by calling +44 (0)303 123 1113, or visiting https://ico.org.uk/concerns/
We take the security of your personal data seriously, and use a number of technical and organisational controls and ongoing training to safeguard the personal data we process from improper access, use, alteration, destruction and loss.
Where we share your personal data with other companies as described above, we require those companies to process your personal data to an equivalent level of security.
You can find out how our websites process personal data about you here.
We use cookies and similar tools on our website to improve its performance and enhance your user experience. You can find out more about how we use cookies here.
Cunard and P&O Cruises are trading names of Carnival plc. Carnival plc is registered in England & Wales number 04039524, and is registered as a data controller with the Information Commissioner’s Office number Z8383204.
All enquiries relating to data protection, including communications with our Data Protection Officer, should be sent to: Data Protection Officer, Privacy & Data Protection Team, Carnival House, 100 Harbour Parade, Southampton, SO15 1ST, or call 0344 338 8650, or email privacy@carnivalukgroup.com.
This policy was last updated on 19th September 2018. When changes are made to this policy, we will publish the changed policy on our websites with details of the changes.
This website uses cookies to give you the very best user experience. By using our website, you agree that we can place cookies on your device. For more information see the About Cookies link at the bottom of this page.
Close